Put your local connections to work.
Make referrals, find shared resources and build relationships with other community organisations. Here is what participating in the CrisisConnect Network looks like in practice.
Three ways to use your Network.
Connect someone to support
When a person needs help beyond your service, identify an appropriate organisation and arrange a supported handover.
The referral process →Find or offer resources
Search stock that members have made available, request what you need, or help useful equipment reach another organisation.
How sharing works →Bring a shared challenge
Raise a barrier you keep encountering. It can open a conversation about local partnerships, collaborative funding or future improvements.
Your part in the Network →Agree the handover, then make the connection.
A warm referral gives the receiving organisation the information it needs to contact someone, through agreed arrangements. It puts the “no wrong door” aim into practice.
1. Check the fit
Identify a service that may be appropriate. Check its eligibility, access arrangements and capacity before setting expectations with the person.
2. Agree what happens next
Explain who you propose to contact, why and what information is needed. Agree a safe way for the receiving service to contact the person.
3. Share only what is needed
Make the referral through the agreed route, with consent where appropriate and a suitable lawful basis. Each organisation retains its safeguarding and information-sharing responsibilities.
4. Make the next step clear
Explain who should make contact and what to do if that does not happen. Follow the agreed process if the service cannot help. A referral does not confirm acceptance or completed support.
Members use networkConnect to make direct referrals. The relationship and agreed process between organisations are as important as the tools supporting the handover.
A useful network needs local knowledge.
What your organisation brings
A clear picture of what you offer, who you support and how people can access your services. Keep partners informed when contact details, referral arrangements or availability change.
Share resources where you can, bring recurring challenges into the conversation and help shape priorities based on the work you do.
What the CIC supports
CrisisConnect Network CIC helps organisations get involved, build relationships and explore collaboration, funding opportunities and shared priorities.
CrisisConnect Ltd builds and operates the technology. Membership arrangements and any relevant software requirements are discussed during joining.
Help shape what the Network does next.
Your experience of referrals, shared resources and local barriers helps identify where collaboration could be more useful. Bring those insights into conversations with the Network.
Where available and appropriate, Network Intelligence adds anonymised and aggregated information from participating organisations to that discussion, with its coverage and limitations made clear.
How the Network learns from activity →For public service discovery, see Help Is Near.
Start with the connections your organisation needs.
Tell us about your work
Register your interest with your services, location and the kinds of collaboration that would help.
Talk through participation
We discuss the fit, answer your questions and explain the membership arrangements before you commit.
Prepare to take part
If you join, we help with onboarding and the practical setup needed for your organisation to participate.